Frequently Asked Questions
What is required for check-in?
You must have a passport or government-issued identification to check-in. No other identification card will be accepted, applicable to United States Citizens as well. NYC residents are not permitted to stay.
***Please no calls regarding this policy***
When is check-in/check-out?
Guests are required to check-out by 11:00 (am). Check-in time is 15:00. After the rooms have been cleaned and prepared for new guests, you can move into the room. If you arrive before this, you can leave your luggage in our storage lockers and come back when your room is ready.
What are the prices and sizes of lockers?
After you check-out or if you arrive before your room is ready, you can leave your luggage using our rental lockers. The prices for the lockers are $3-$5 (depending on size) for 24 hours. However, MULTIPLE ENTRIES ARE NOT ALLOWED. Once you open a locker you will need to pay again if you want to use it one more time. Luggage must be retrieved by 8 PM at the latest.
Where can I keep my belongings?
Typically luggage carrying non-valuable items such as clothes and toiletries are usually left in the dormitory either under the bed or tucked out of the way. There are lockers in all of the dormitory rooms for personal items. You will need to bring your own padlock to use these lockers (medium-size, 7mm thick). Valuables may be stored in these areas. The Hostel is not responsible for lost or stolen items.
Can I change or cancel my reservation?
Reservations may be changed or cancelled up to 48 hours before scheduled check-in. Failure to notify us more than 48 hours in advance will result in your credit card being charged for the first night’s reservation.
Is there a curfew?
We have no curfew and you may exit and enter the building at any time. We have staff members available at all times. During off-peak hours we may ask you to show your key in order to let you in for security reasons. Common spaces typically close from 11 pm to 7 am.
Is there an age restriction to stay at the hostel?
You must be at least 18 to stay in our Hostel.
Is there someone at the front desk 24 hours?
We have someone at the front desk from 8 AM to 8 PM. They are there to assist you so feel free to ask them questions. They are also there to let you in when you come home from a late-night out in the city. Please time your arrival accordingly. If for some reason you need to arrive later than 8 PM please contact the hostel by email before 8 PM.
Does the Hostel have kitchen facilities?
Yes, our Hostel has a fully equipped kitchen facility with refrigerators, ovens, microwaves, toasters, cups, plates, utensils, etc.
How well kept is the Hostel?
We pride ourselves in having a very clean hostel. There is a maid service that cleans the rooms, bathrooms, and common areas every day. Moreover, we have a very thorough maintenance staff to ensure the highest quality safety at all of our facilities.
Is there Wi-Fi (wireless internet access)?
Yes, we have FREE Wi-Fi available in all areas of the hostel.
Can you accept packages on my behalf?
As a courtesy, we will accept packages for guests that are currently checked in to our system. We cannot accept packages before a guest checks in or after a guest checks out. These packages will not be signed for and will be returned to sender. Make sure the name on the package matches the name on the reservation. If the name on the package does not match our system or if the package does not have a name, it will not be accepted. Please note that due to space restrictions, we cannot accept large volumes or oversized packages.
For further inquiries, please feel free to email us.