What is required for check-in?

You must have a passport or government-issued identification to check-in. No other identification card will be accepted, applicable to United States Citizens as well. NYC Ids are not accepted. NO EXCEPTIONS.

***Please no calls regarding this policy***

When is check-in/check-out?

Guests are required to check out no later than 12 PM (Midday).  Check-in time starts at 3 PM.  After the rooms have been cleaned and prepared for new guests, you can move into the room. 

Where can I keep my belongings?

Typically luggage carrying non-valuable items such as clothes and toiletries are usually left in the dormitory either under the bed or tucked out of the way. There will be a small loker for your valuables in the room, but you will need to provide your own padlock (medium/large). 

Can I change or cancel my reservation?

Reservations may be changed or cancelled up to 48 hours  before the scheduled check-in.   There will be no refunds if the reservation is cancelled with a 48 hours or less notice. 

Is there a curfew?

We have no curfew and you may exit and enter the building at any time. We have staff members available at all times. During off-peak hours we may ask you to show your key in order to let you in for security reasons. Common spaces typically close from 11 pm to 7 am.

Is there an age restriction to stay at the hostel?

You must be at least 18 to stay in our Hostel.

Is there someone at the front desk 24 hours?

We have someone at the front desk 24 hours a day. They are there to assist you so feel free to ask them questions. 

How well kept is the Hostel?

We pride ourselves in having a very clean hostel. There is a maid service that cleans the rooms, bathrooms, and common areas every day. Moreover, we have a very thorough maintenance staff to ensure the highest quality safety at all of our facilities.

Is there Wi-Fi (wireless internet access)?

Yes, we have FREE Wi-Fi available in all areas of the hostel.
 

Can you accept packages on my behalf?

Each reservation is allowed two complimentary incoming packages, if notified in advance. The name on the package must match the name on the reservation.We can only hold incoming packages for guests, 2 days prior to the arrival date on the reservation due to limited storage space. All incoming packages will be returned to the sender if the package is held in storage more than 3 days. We highly recommend scheduling your delivery date accordingly (preferably during your stay). Please note that due to space restrictions, we cannot accept large volumes or oversized packages 

For further inquiries, please feel free to email us at reservations@chelseahostel.com